Study: How To Make Transit Safer

A new report recommends boosting ‘ambassador programs,’ improving reliability and frequency, and supporting more anti-harassment initiatives.

1 minute read

October 26, 2023, 11:00 AM PDT

By Diana Ionescu @aworkoffiction


Yellow bus shelter with one young person sitting on bench at night.

Mihail / Adobe Stock

A study from TransForm called Ride Fearlessly: A Framework for Reimagining Transit Safety assesses how transit agencies can improve real and perceived public safety on trains and buses and in transit stations.

According to a story by Roger Rudick in Streetsblog San Francisco, “The study argues that systems across the country, from Philadelphia's SEPTA to the Bay Area's BART, should grow their "ambassador" programs. That means hiring people with crisis intervention skills to patrol the systems instead of flooding them with more police.”

The study also highlights enhanced service and frequency as a key way to avoid forcing riders to wait on dimly lit streets and at isolated stations. “Knowing when a bus or train is going to come allows riders to time their arrival at bus stops and stations, reducing the potential for incidents. Increasing transit frequency reduces wait times, similarly lowering the likelihood of harm.”

Friday, October 20, 2023 in Streetsblog San Francisco

portrait of professional woman

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching. Mary G., Urban Planner

I love the variety of courses, many practical, and all richly illustrated. They have inspired many ideas that I've applied in practice, and in my own teaching.

Mary G., Urban Planner

Cover CM Credits, Earn Certificates, Push Your Career Forward

Logo for Planetizen Federal Action Tracker with black and white image of U.S. Capitol with water ripple overlay.

Planetizen Federal Action Tracker

A weekly monitor of how Trump’s orders and actions are impacting planners and planning in America.

July 9, 2025 - Diana Ionescu

Green vintage Chicago streetcar from the 1940s parked at the Illinois Railroad Museum in 1988.

Chicago’s Ghost Rails

Just beneath the surface of the modern city lie the remnants of its expansive early 20th-century streetcar system.

July 13, 2025 - WTTV

Aerial view of downtown San Antonio, Texas at night with rotating Tower of the Americas in foreground.

San Antonio and Austin are Fusing Into one Massive Megaregion

The region spanning the two central Texas cities is growing fast, posing challenges for local infrastructure and water supplies.

July 3, 2025 - Governing

White park shuttles with large Zion logo on side and red rock cliffs in background in Zion National Park.

Since Zion's Shuttles Went Electric “The Smog is Gone”

Visitors to Zion National Park can enjoy the canyon via the nation’s first fully electric park shuttle system.

July 15 - Reasons to Be Cheerful

Chart of federal transportation funding comparing Biden and Trump administration spending.

Trump Distributing DOT Safety Funds at 1/10 Rate of Biden

Funds for Safe Streets and other transportation safety and equity programs are being held up by administrative reviews and conflicts with the Trump administration’s priorities.

July 15 - Transportation for America

Close-up on yellow and black TAXI sign on top of beige car in central Munich, Germany.

German Cities Subsidize Taxis for Women Amid Wave of Violence

Free or low-cost taxi rides can help women navigate cities more safely, but critics say the programs don't address the root causes of violence against women.

July 15 - Bloomberg